The Register-Herald, Beckley, West Virginia

State News

May 30, 2014

Two utilities told to change meter reading and billing

CHARLESTON — The state Public Service Commission has ordered Mon Power and Potomac Edison to implement monthly meter readings and billings following customer complaints.

The PSC released an order Wednesday in an investigation into the billing, meter reading and customer service practices of the FirstEnergy subsidiaries.

Under the order, the companies must implement monthly meter readings and billings as quickly as possible, but no later than July 1, 2015.

It also requires the companies to maintain adequate staff to perform the readings and to submit monthly reports to the commission through December 2015.

Citizens’ groups said customers complained about receiving multiple and contradictory bills in the same month, among other issues.

Mon Power and Potomac Edison serve about 520,000 customers in 37 West Virginia counties.


Text Only
State News
Helium debate
AP Video
US Ready to Slap New Sanctions on Russia Kerry: Not Worried About Israeli Criticism Boater Rescued From Edge of Kentucky Dam Girl Struck by Plane on Florida Beach Dies Rodents Rampant in Gardens Around Louvre House to Vote on Slimmed-down Bill for Border Looming Demand Could Undercut Flight Safety Raw: 2 Shells Hit Fuel Tank at Gaza Power Plant Raw: Massive Explosions From Airstrikes in Gaza Giant Ketchup Bottle Water Tower Up for Sale Easier Nuclear Construction Promises Fall Short Kerry: Humanitarian Cease-fire Efforts Continue Raw: Corruption Trial Begins for Former Va Gov. The Carbon Trap: US Exports Global Warming Traditional African Dishes Teach Healthy Eating
Twitter Updates
Follow us on twitter