The Register-Herald, Beckley, West Virginia

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  • Steve Thomas, a regional human resources manager with TRG Solutions, speaks to community actions members during a job summit at TRG in Beckley on Wednesday. The company is looking to hire more than 300 employees in the next couple of months. Christopher J. Jackson

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June 24, 2010

TRG Customer Solutions to hire 365

By Kara Van Pelt Register-Herald Reporter

— TRG Customer Solutions, previously known as TRG Insurance Solutions, announced Wednesday its need to hire 365 new employees by Aug. 3.

The business at 251 Grey Flats Road in Beckley, is a major telecommunications company with a global presence, employing 6,000 worldwide with 20 call centers on five different continents.

The business already employs 1,000 West Virginians but is looking for more.

Human Resources Manager Steve Thomas spoke about his company’s needs.

“TRG was just awarded a long-term contract that has a very short time table that requires TRG to hire 175 people by July 6; another 80 by July 13; and another 120 by Aug. 3,” Thomas said.

He further explained why the Beckley site was chosen.

“TRG felt that Beckley had the right mix of available space and a great complement of potential job applicants.”

Given the limited time period, TRG will be working hard the next few weeks to find suitable employees.

“This is a very tough challenge to find the number of qualified employees, given such a short window of time,” Thomas said.

However daunting the task, Thomas and TRG believe the goal will be meet.

“TRG is confident the people of Beckley and surrounding areas will see what a great opportunity this is for themselves and their families,” Thomas noted.

TRG Customer Solutions offers competitive salaries and benefits as well as performance-based incentives. TRG employees help organizations across industries to achieve key objectives, increasing customer acquisitions and strengthening customer relationships. TRG supports inbound and outbound communications using the phone, the web and e-mail.

TRG is hiring for two campaigns. The first position is a technical help desk service representative to work 24/7 and 365 days a year.

“These applicants need intermediate knowledge of computers,” Thomas noted. After four weeks of paid training, “employees will earn $11 an hour, plus an extra 50 cents an hour attendance incentive if they just show up and work their full scheduled shifts,” Thomas said.

“The second campaign is an e-mail/chat assistance program that only requires a basic knowledge of computers. These employees will earn $10.25 an hour plus an extra 50 cent an hour attendance incentive,” noted Thomas.

TRG asks applicants to go online and complete an applications prior to an open houses next week on Monday and Tuesday. Interviews are held Monday through Friday from 10 a.m. to 4 p.m. Applicants are asked to bring a resume, copy of diploma or GED and a driver’s license or other form of photo ID.

“TRG is excited to be able to share this opportunity with Beckley and the surrounding area,” Thomas said, “and knows this is a win/win for the area residents and TRG.”

To apply online, visit www. trgcs.com/joinus.html or call 304-205-0297 for more information.

— E-mail: kvanpelt@register-herald.com

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