By Cody Neff
Because of its recent and continued success, Mountain State Small Engine Repair has moved to a new, larger location.
“We’re already in the process of getting the work done,” owner Jonathan Holsten said. “We’re up and going and we’ve been doing repairs since we got here. We see around 40 to 60 repairs a week. We also have a lot more warehouse space now.”
Holsten says the new warehouse space has already found a use.
“We’re actually starting a new type of retail business for a machine and tool consignment shop in the front of the warehouse,” Holsten explained. “We’ve come across a few situations here where we’ve gotten calls from a few ladies whose husbands had passed away. They’re left with a garage full of stuff that they don’t know what to do with. The shop would give people the chance to make some money off of their unwanted tools and things like that. It’ll also help those people who want to be able to save a dollar.”
Helping customers save money always helps a business, but the repair shop has something else that has helped it succeed.
“Our secret to success is the speed in which we get people’s stuff back to them, there’s no doubt about it,” Holsten said. “Within a couple of days we can tell someone whether we can fix their problem or not, how much it’s going to be to fix and when we can get it back to them. We try not to keep people waiting at all. It’s rare, but we’ve had instances where we have something for a week or two tops because we’re waiting on parts.”
Holsten says the average wait time to get a machine back is no more than five days. Deciding whether something can be fixed is an even shorter wait.
“Give us an hour and we’ll tell you if we can get it fixed or not,” Holsten said. “If we can’t fix it, we won’t charge you a thing. We’re here to provide a service that people need, any time they need it.”
Services that Mountain State SER provides include repairs, routine maintenance and a pick-up and delivery service.
“I've been out to Flat Top, Glen Daniel and even Coal City for deliveries,” Holsten said. “It’s $55, picked up and delivered to anywhere within a reasonable distance.”
The shop will also order parts for customers, with an average wait of three to five days. The shop keeps gas lines and filters on-site and Holsten says he can get just about any kind of belt almost immediately.
With winter rapidly approaching, Holsten says now is the best time to prepare for spring.
“It’s a great time to get the servicing on machines done,” Holsten said. “Get them serviced so that you know they run and you won’t have trouble out of them when spring comes. You don’t want those things to gum up on you from sitting all winter.”
Mountain State Small Engine Repair is open from 9 a.m. to 5 p.m. Monday through Friday and by appointment only on Saturdays. For more information, call 304-252-9542 or e-mail firstname.lastname@example.org. To reach Holsten during nonbusiness hours, call 304-222-3937.
Mountain State Small Engine Repair is located at 608 Central Ave. in Beckley. It is behind the Rent-A-Center on Robert C. Byrd Drive and beside Beckley Asphalt and Paving company.
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