The Register-Herald, Beckley, West Virginia

October 20, 2013

Raleigh Center noted for patient satisfaction

By Wendy Holdren
Register-Herald Reporter

— Raleigh Center, a Genesis HealthCare skilled nursing center in Daniels, recently received the “Excellence in Action” award from My InnerView by National Research Corporation.

This award recognizes long-term care and senior living organizations that achieve the highest levels of satisfaction excellence as demonstrated by overall patient, resident or employee satisfaction scores that fall within the top 10 percent of the My InnerView product database.

“Every year, we are exceptionally honored to award these fine organizations for the excellent quality and care given to their patients, residents and employees,” said Susan L. Henricks, president and COO of National Research.

“We are even more excited to extend this award across more facets of the long-term care and senior living spectrum to include skilled nursing, assisted living and independent living organizations. Every day these providers are making a difference in the lives of patients to ensure that they are receiving the utmost quality of care. We congratulate our clients for taking the proactive initiative to measure quality.”

Administrator Keith Sexton said they are thrilled to have received the award.

“This award is a testament to the exceptional service and care that each and every staff member at Raleigh Center provides to our patients and residents every day.”

Excellence in Action awards are presented exclusively to National Research clients who use My InnerView products. Qualifying skilled nursing facilities, in addition to assisted living and independent living communities (over 8,500), must have completed a customer satisfaction survey in 2012.

Winners must have also achieved a minimum of 10 responses with a minimum 30 percent response rate and scored in the top 10 percent of qualifying facilities on the question “What is your recommendation of this facility to others” in terms of the percentage of respondents rating the facility as “excellent.”

For more information, visit www.genesishcc. com.

— E-mail: wholdren@register-herald.com